Frequently Asked Questions

📸 Fall 2025–2026 Photo Access
Use the following generic gallery codes based on your student’s district:
School District    Gallery Code Format    Example
Fresno Unified    26FUSD(Student ID#)    26FUSD123456
Clovis Unified    26CUSD(Student ID#)    26CUSD123456
Central Unified    26CENT(Student ID#)    26CENT123456
👉 Simply enter the correct code with your student’s ID number to view their gallery.
For photos from previous school years, please call our office and we’ll be happy to assist. 

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Why do I need to pay a shipping fee?
For the safety of our schools and students, we now offer direct shipping, so your orders pass through fewer hands. This also ensures your images arrive sooner, right at your doorstep. If you have any concerns about shipping, please don’t hesitate to contact us—we’ll be glad to help.
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Can I cancel my order and receive a refund?
•    If you cancel on the same day your order was placed, yes. Please call our office immediately so we can prevent it from being processed.
•    If more than 24 hours have passed, our system will have already begun processing and shipping. In that case, you will need to return the items before a refund can be issued.
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How can I order photos from past school years?
We’d love to help! Please contact us by email or phone, and we’ll research your request. A non-refundable $200 Research Fee applies. While we’ll do our best, please note there is no guarantee we will locate all the images you are requesting.
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How do I order my high school student’s sports photo?
We provide a separate gallery option for high school sports. Gallery codes are shared with coaches and/or Athletic Directors. If you need access to your student’s gallery, please contact us and we’ll be happy to assist. You can also visit my.photoday.com for access.
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I only received part of my order. What should I do?
Please let us know right away—we want to make sure you receive everything you ordered!
When contacting us, please include:
•    Student’s Name
•    School
•    Type of Photo
•    Order Number (if available)
•    Any other helpful details
Note: If your order includes an ID Card, it will be shipped separately.
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When is Picture Day or Retake Day?
Please contact your school directly for the most updated information regarding Picture Day or Retakes. They will have details on dates, procedures, dress code, and more.
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Can I get a refund for a Digital Download if I change my mind?
Unfortunately, no. Digital downloads are non-refundable once the image has been downloaded.
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I just ordered a Digital Download, but I don’t see how to download my image. What should I do?
A download link will be sent to the email address you provided within 24 hours of purchase. If you don’t receive it—or if the email address was entered incorrectly—please give our office a call and we’ll be glad to help.
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There is a typo in my Senior’s Quote. Can I get a refund?
Unfortunately, no. Senior Quotes are typed and submitted by customers, so we are not responsible for misspellings or grammatical errors.
 
 

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